Pomly Terms of Service

Effective and last updated September 13, 2026.

These Terms govern your use of Pomly at pomly.io. Pomly is an independent digital service that creates AI portraits of dogs and cats from a photo and creative direction. By using the studio, creating an account, or buying portrait credits, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the service.

Eligibility and accounts

You must be at least 18 years old and legally able to enter into these Terms. Provide accurate account information, keep your credentials secure, and tell us promptly at support@pomly.io if you believe your account has been used without permission. You are responsible for activity under your account.

Photos, prompts, and permission

Upload only a photo you have permission to use and agree to its processing before requesting generation. Do not submit unlawful material, private documents, or content that violates another person's rights. Your use of the studio must follow the Acceptable Use Policy.

You retain your rights in content you submit. You grant Pomly a limited, non-exclusive license to process that content only as needed to provide, secure, and support the service. Pomly does not use your uploaded photos or prompts to train an AI model without your express permission.

A preset supplies an editable starting direction. Optional AI enhancement refines text for your review and does not start image generation. The final generation prompt is checked by Waffo Prompt Sift. Only an allow decision continues to image generation.

Free and welcome portraits

When the studio is enabled, you can create one free watermarked portrait without an account. This is limited to one portrait per device, with a higher daily network limit to deter automated bulk claims. A verified account then receives two one-time welcome portraits. Neither allowance refreshes daily. All current styles are included. A confirmed generation failure or safety block restores the reserved allowance; an interrupted request remains reserved while its outcome is uncertain.

Portrait credits and payment

Signed-in users can make a one-time purchase of 60 portrait credits for $9.90 USD. This is not a subscription, does not renew automatically, and does not enable automatic top-ups. One credit pays for one successful portrait. Purchased credits do not expire while the account remains available.

Waffo Pancake provides the hosted checkout and processes card payments. Pomly grants credits only after receiving and verifying Waffo's signed order.completed event. Pomly does not receive or store your full card number. Taxes may be added when required and will be shown at checkout.

Cancellation and refund policy

Because Pomly does not sell subscriptions or automatic renewals, there is no recurring plan to cancel. You may leave the hosted checkout before completing payment without being charged by Pomly.

Portrait credits are digital services made available after payment confirmation. Completed credit-pack purchases are final and are not redeemable for cash or refundable merely because you changed your mind. Unused credits, including a wholly unused pack, are not eligible for a discretionary cash refund. This does not limit any refund or cancellation right that applicable law does not allow you to waive.

If a generation fails definitively, Waffo blocks its prompt, or the image provider rejects it, the reserved portrait credit is automatically returned to your Pomly balance; this is a credit restoration, not a cash refund. An uncertain provider or network outcome is investigated before a credit is restored so one purchase cannot fund duplicate completed results.

For a duplicate charge, incorrect amount, missing credits after a completed payment, or another billing error, email support@pomly.io from your account email and include the Waffo order or transaction identifier. Do not include full card details. We will acknowledge the request within two business days and submit any approved correction or cash refund within five business days. Cash refunds are returned through the original payment method; Waffo and the receiving bank may need additional processing time.

Portrait results and AI disclaimer

Portrait generation is delivered through EvoLink's GPT Image 2 service. AI output may contain mistakes, altered markings, unexpected anatomy, or inaccurate text. You must review a result before relying on or publishing it. Examples illustrate prior trials and do not guarantee an identical result, perfect identity preservation, availability, or fitness for a particular purpose.

Subject to these Terms and applicable law, you may use your generated portrait for lawful personal or commercial purposes. You remain responsible for ensuring that your input and use of the output do not infringe copyright, trademark, privacy, publicity, or other rights. Gallery examples do not grant rights to their source photos or depicted content.

Downloads are JPG images with a longest edge of up to 1024 pixels. Free and welcome-credit results carry a watermark; purchased-credit results do not. Pomly does not currently sell physical prints or shipping. Download links expire, so save a copy you want to keep.

Disclaimer and limitation of liability

To the maximum extent permitted by applicable law, Pomly is provided “as is” and “as available,” without warranties of uninterrupted availability, merchantability, fitness for a particular purpose, non-infringement, or accuracy of AI output. Nothing in these Terms excludes a warranty or consumer right that cannot lawfully be excluded.

To the maximum extent permitted by applicable law, Pomly will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, data, goodwill, or business opportunities arising from the service. Pomly's total liability for claims relating to the service will not exceed the amount you paid to Pomly during the 12 months immediately before the event giving rise to the claim. These limits do not apply where applicable law prohibits them.

User violations, suspension, and termination

You may not bypass safety or access controls, automate free-credit claims, probe or disrupt the service, resell access without written permission, submit fraudulent payment information, or use Pomly in violation of law or the Acceptable Use Policy.

Pomly may block a request, remove content, restrict access, or suspend or terminate an account when reasonably necessary to address a material or repeated violation, suspected fraud, a security risk, or a legal requirement. Where appropriate, we may give notice and an opportunity to appeal. Credits consumed before a violation are not restored. On permanent termination for a violation, unused credits may be forfeited to the extent permitted by law.

You may stop using Pomly at any time. To close your account, email support@pomly.io from the registered address with the subject “Account Deletion Request.” Account deletion ends access and cannot reverse completed purchases; request any needed data copy before deletion. Unused credits cannot be used after the account is deleted and are not converted to cash, except where applicable law requires otherwise. The Privacy Policy explains identity verification, deletion, and records we must retain.

Service changes and contact

Features may change, and a feature described here is not active merely because it appears in these Terms. If we make a material change to these Terms, we will update the date above and provide notice where required. If one provision is unenforceable, the remaining provisions continue in effect.

For terms, account, payment, privacy, content-report, or safety-appeal questions, email support@pomly.io.